On Top Backpackers

On Top Backpackers Hostel and Apartments is a fun, comfortable, unique, bright and sunny Hostel with a relaxed vibe situated in the heart of Dunedin City, just a minutes’ walk from The Octagon. Reception is also a vintage Cafe & Bar Billiard Lounge where we offer discounts to our wonderful guests.

All patrons are treated to free unlimited WiFi and complementary continental breakfast each day!

We have a variation of rooms to choose from, female only 6 bed dorms, 6 and 8 bed mixed dorms, comfortable single and double rooms with shared facilities, or our deluxe double private rooms each complete with an en suite. All rooms are heated and linen is provided. Rooms are very secure with individual key card accessibility.

On Top provides a fully equipped kitchen and free barbecue facilities which is the ideal kiwi way to enjoy a clear Dunedin day out on our sun deck looking over the city.

There are laundry facilities onsite and bag storage on request. Public parking options are available close by at a small cost.

The friendly staff at reception can assist with any bookings or enquiries regarding shuttle services, tours and recommendations. We are also just a stones throw away from the Dunedin Information Centre.

Please have a read through our Policy to ensure On Top Backpackers and Apartments is the right choice for you:

TERMS AND CONDITIONS

By accepting these terms and conditions and completing the booking process you are entering into a legal agreement. We look forward to
welcoming you to On Top Backpackers Hostel and Apartments.

BOOKING ENQUIRIES
Booking enquiries must be made via email, this is to ensure there is a paper trail of communication.
Please let us know the mix of your party and note that we are an R18 accomodation provider.
Infants, children, teenagers; anyone under the age of 18 are not permitted to stay.
Please contact us directly via email for any group bookings.
On Top has a maximum 1-week initial booking policy subject to availability/if we deem your request suitable to our international traveling audience.

SORRY NO STAG OR HEN PARTIES. (For obvious reasons)
We reserve the right to cancel bookings or ask the party to leave, without refund, if we find they are stag or hen parties.
We do not allow any type of large party groups. We are primarily an international traveller accomodation provider and may refuse any booking that
does not fit our criteria/intention. On Top Backpackers reserves the right to decline any booking at the staffs’ discretion.
A valid credit card and phone number must be provided in order to book. If these details are invalid, your booking will be cancelled. We have the
option to pre charge partial or full payment prior to arrival.
You must provide valid photo ID on arrival. This must be in the form of a Passport or Drivers License. You will not be able to check in without. No
exceptions. For the safety of staff and fellow guests we must know exactly who is staying at our premises at all times.
Anyone attempting to check in intoxicated will be refused.
Every guest staying at On Top must check in and fill out appropriate forms.
Only guests staying at On Top are allowed upstairs.
If this policy is not followed, it is considered trespassing and there will be serious consequences.

ROOM ALLOCATION AND DORM SIZES
The allocation of rooms is subject to availability and at the managers’ discretion. This applies to both dorms and private rooms. Rooms are not
cookie cut and do differ in various ways, sometimes the display photos for a room type will not match the exact room that is remaining.
The private rooms vary from twins (two separate beds) to doubles (one shared bed). You are able to advise us of your preference which staff will do
their best to consider but is unfortunately not guaranteed. This is due to the booking platform processes. If this is a deal breaker please email us
directly to see what option is possible.
We do not allocate dorm beds. If you are booking a dorm bed, dorm size cannot be guaranteed and may vary depending on bookings received.
Depending on availability throughout each dorm - if you book for multiple people please keep in mind you may be split up and spread through out
whatever beds remain. We recommend emailing first to confirm what your options are prior to officially booking.

CANCELLATION
Standard booking: 48 hour cancellation policy.
Group bookings and event weekends will have a different cancellation policy.

GROUP BOOKINGS
A 50% charge of total booking cost will be taken prior to arrival. The remaining 50% is to be paid upon arrival.
The entire cost of your booking is non-refundable 48 hours before the check-in date. All cancellations and modifications must be made before this
time. If your card declines or is invalid the attempted booking will be cancelled and dismissed immediately.

EVENT WEEKENDS
The FULL COST of accommodation will be charged immediately.
You will have until TWO WEEKS prior to arrival date to cancel or modify free of charge. Any cancellations or modifications within the two weeks will
be non-refundable.
No exceptions. We kindly reserve your request to accomodate your needs, all we ask for in return is that courteous amount of notice is given when
your plans change.

GENERAL
On Top Backpackers is a quiet, relaxed place. We enforce a strict noise ban after 10pm and ask all guests to be quiet in and around the hostel after
this time. We are all about respect for each other.
Personal belongings within the hostel and grounds are your responsibility at all times! We cannot emphasise this enough. If you have anything
valuable that you're concerned about please talk to reception about your possible room selection options and storage alternatives.
No pets are allowed in the hostel.
CHECK OUT is from 7:30am - 10am.
CHECK-IN is from 2pm - 10 pm.
Reception enquiry hours are 7:30am - 10pm.
If you are arriving after 10pm, you must make contact with us to ensure it is possible to arrange a late check in. This is not a guaranteed possibility
and is subject to staff availability. If you do not organise this possible option prior to your arrival you will be unable to check in and your booking will
not be refunded. There will be an additional late check in fee which will be disclosed during discussion.
No consumption of alcohol is permitted upstairs after 8pm.
No smoking or vaping inside at all times.
No food or drink is permitted in the bedrooms. (Kitchen, lounge and outdoor seating area is provided as alternative)
Loss of keycard will result in a $5 charge.
We expect guests to respect our staff and each other by cleaning up after themselves, wash, dry, and put away all dishes, and keep the shared
rooms and facilities clean, tidy and damage free.
We expect you to show consideration and respect for other guests, our lovely hostel staff, the beautiful hostel premises, and our kind neighbours. If
any of the terms and conditions are broken by you or anyone included in your booking or if your presence is considered by the hostel staff to be
detrimental to any of the above you will be charged a further fee at managers discretion to the card provided as compensation, and or asked to
leave immediately without refund, unable to return.
The managers reserve the right to charge you further if there are any damages or breakages caused by you and/or your group during your stay.

CHECK OUT
Check out is 10am.
Late check outs are not possible due to our busy housekeeping schedule.
If you are late checking out you will be charged a $20 late fee to card details provided.
You must return your key card to reception.
If you are departing prior to 10am please arrange an early check out with staff at reception upon your arrival.
Once you have checked out prior to 10pm you are no longer permitted upstairs. If you are found upstairs without a key card after checking out this
is considered trespassing and you will be faced with serious consequences including another nights fee charged to your card.
Any further questions please do not hesitate to email or call to clarify prior to arrival so you are not caught off guard at reception.
Thank you for your mutual respect and for choosing us. Our goal is to keep all guests comfortable, safe, and happy resulting in a memorable
experience in our wonderful city of Dunedin!
- On Top Management