Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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7.3
  • Wspaniała lokalizacja
  • Wspaniały personel
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Opis nieruchomości

*Please note we are operating on LIMITED reception working hours*

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable.

In keeping with new social distancing requirements, we have reduced our capacity for individual bookings by 2 households per room. We have updated our cleaning process to ensure our cleaning solutions are COVID-19 compliant.

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

PLEASE NOTE WE ONLY ACCEPT GUESTS BETWEEN THE AGE OF 18-40.
£10 key refundable key deposit required upon check-in. cash.

Hostel reception open hours:
Monday- Sunday 12:00-13:00, and again at 18:00- 19:30

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. Zobacz obowiązujące zasady      

Sprawdź dostępność

Recenzje i Oceny

  • Dobry towar za tę cenę 7.5

  • Bezpieczeństwo 7.7

  • Lokalizacja 8.7

  • Personel 8.2

  • atmosfera 7.3

  • Czystość 5.8

  • Udogodnienia 6.1


Najnowsze opinie

  • 10.0

    Znakomity

    04 Gru 2018
    Phoenix Hotel is very nice place to stay. The facilities are clear, rooms are spacious, free wireless and super friendly hall. The location is in the heart of London, which is marvelous. You can see a lot of stuff without paying the transport.(London have expensive one) The stuff is awesome, really friendly and helpful ( special Regan which was very patience to help me with all the information) I totally recommend and returning next time.
    Rumunia, Mężczyzna, 18-24
  • 9.4

    Znakomity

    14 Cze 2018
    Great place to stay! Free lockers are available if you have your own padlock, there's a fridge to store your food and a bar to hang out at. Staff is absolutely brilliant! Johnny, Duncan and Chris will make you feel at home from the moment you walk in. They're open, helpful and fun! Will be back! (Duncan... :P)
    Polska, Kobieta, 25-30
  • 5.1

    Ocena

    09 Paź 2019
    The place was filthy. There was dust everywhere, mold on the walls in the bathroom. It was very small and dark. I had bedbugs in my first room (I'm allergic to them). I got moved to another room where there were no bugs yet later I had to change my room again because of other bookings. The staff was happy to help as much as they could. The manager (or owner, idk) on the other hand was not. He would interrupt the staff while talking to guests and make them run errands at that time.
    Polska, Kobieta, 18-24
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Udogodnienia

Darmowe
  • Darmowe mapy miasta
  • Darmowe WiFi
  • Darmowy dostęp do Internetu
  • Pościel w cenie
Ogólne
  • Adaptery
  • Gorący prysznic
  • Microwave
  • Ręczniki nie wliczone
  • Suszarki do włosów
  • Suszarki do włosów do wynajęcia
  • Wspólny pokój dzienny
  • Wstęp na kartę magnetyczną
  • Wymiana książek
  • Zamykane szafki
  • Śniadanie nie wliczone
Usługi
  • Dostęp do Internetu
  • Pokojówka
  • Przechowalnia bagażu
Jedzenie i napoje
  • Bar
Rozrywka
  • Gry planszowe
  • Wi-Fi


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